Refund policy
Last updated: August 1, 2026
Silikon watches are sold as a pre-order, which means you are reserving from a production run before it lands. So this policy covers two stages: before your watch ships, and after it arrives.
Before your order ships
Cancel any time before your watch leaves us and you get all of your money back. No reason needed, no fee, no questions.
Email silikon.mail@gmail.com with your order number. We will cancel the order and refund the full amount to your original payment method.
When your watch ships
This is a single production run. The pre-sale closes on August 31, 2026, or once all 50 pairs are claimed, whichever comes first. Watches ship 4 to 6 weeks after it closes. We will email you when the run closes with your shipping date, and again when your watch is on its way.
Pre-orders depend on manufacturing, and manufacturing slips. If the run fills slower than we expect, or production runs past that window, we will email you with a new date and you can take it or cancel for a full refund.
You can also cancel for a full refund at any point before your watch ships, whether or not we are running late. Your money is never locked in.
After your watch arrives
You have 30 days from the delivery date to send a watch back for a refund.
To be refundable it has to be:
- unworn, with no scratches on the case, crystal or band
- in its original box with everything it came with
- returned with your order number
To start a return, email silikon.mail@gmail.com with your order number and which watch you are sending back. We will reply with the return address within one business day. Please do not send anything back before you hear from us, or we will not know whose package it is.
You cover return shipping on a change-of-mind return. Use a tracked service, because we can only refund a watch that actually reaches us.
Once it arrives and we have looked it over, we refund the item price to your original payment method within 5 business days. Your bank usually takes another 3 to 5 days to show it.
Original shipping charges are not refunded on a change-of-mind return.
If it arrives broken, faulty, or wrong
That one is on us, completely.
If your watch shows up damaged, does not run, or is not the one you ordered, email silikon.mail@gmail.com within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer. You do not pay return shipping and you do not pay for the replacement.
Buy one get one orders
The pre-order is buy one get one at $99, so two watches ship on a single payment.
- Send both back and you get the full $99 refunded.
- Send back only one and there is no refund, because $99 bought one watch and you are keeping one watch.
We would rather say that plainly here than surprise you at the return.
What we cannot refund
- Watches returned more than 30 days after delivery
- Watches that have been worn, scratched, engraved or altered
- Returns sent to us without emailing first
- Packages lost on the way back to us with no tracking
Before you call your bank
Talk to us first. We answer email within one business day and we would rather refund you than argue with your bank. A chargeback on a pre-order drags on for months and gets you your money slower than just asking for it.
Contact
Silikon
silikon.mail@gmail.com
We reply within one business day, Monday to Friday.